Support Services

View a Demo, Get Training or Attend a Webinar

Get to know our products and services better through any of our learning and training services:
  Demonstraton Videos - short (Adobe Flash) tutorial videos to help you get started quickly
  Webinars - live instructor led training and demonstration sessions
  Community Forums - questions and answers posted by members of the Ingenious community.

Need Help?  Send an E-Mail to Support

Support for the Testcraft and Questionlab line of products and services is available via email or phone.  In order to expedite your support request, we request that you submit a Request For Support using the Web-based form before calling the technical support line. 

Speak to Someone Now

If you would like to speak with someone immediately, please contact us at +1.860.738.2231 dial extension 2 (for support).

 
Our standard support hours are Monday-Friday 8:30 AM to 8:00 PM Eastern Time.

Customers with an extended support contract may call at any time within the extended support period (as indicated in your support package).  When you call, please have your Extended Support access number available for reference.