Support Overview

Providing excellent support is one of our prime mandates, even though you won’t need it very often.

When you choose Testcraft, you not only secure the best hosted assessment solution, you also secure access to some of the most experienced and knowledgeable assessment authoring professionals around. In addition to the support you’ll get from video tutorials, straightforward on-screen help, and a comprehensive Authoring Guide, you’ll find our team acts as a virtual extension of your team, providing guidance and assistance to your assessment developers so they can leverage the most powerful aspects of our software. We challenge you to find the level of personal involvement we offer from any other competitor. We’re really that good!

On-screen Help

Help links in Testcraft are plentiful, with at least one on every page. Simply click a Question Mark icon to open a help window that presents informative, clear details about the page or section you are working on.

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Support Forums

Have a non-urgent question about Testcraft or one of its features? Post your question on one of our forums, or join one to interact with other Testcraft users.

Visit Forums

Support Videos

Check out our support video page to view the appropriate video for virtually every topic, from sub-account administration to the Report Center.

Watch Videos

Email & Phone Support

Have a more urgent question? Express customers can use our email support form. Premier or Server customers may email or call us.

Contact Support